Online applications allow individuals to complete and submit an application over the Internet. X = state provides an online application for this program. Table 2 below summarizes which states offer various online services. By making all of these materials and services readily accessible to the public, states can make their low-income benefit programs more transparent and accessible. Table 1 below shows which states offer online applications for the five main state-administered low-income benefit programs (the table excludes GA programs.) Some websites also allow applicants and recipients to check their application status, renew benefits, update family information, and even review benefit information online. Some states provide online as well as printable applications, pre-screening tools, and the policy and procedure manuals that state agency eligibility workers use. Many states now provide a variety of information and services on their agency websites regarding SNAP, Medicaid, CHIP, TANF, child care assistance, and GA. In addition, individuals in most states (as well as the District of Columbia and Puerto Rico) can call 2-1-1 on any type of telephone for help finding out about many kinds of assistance, including emergency help with food, housing, or clothing physical or mental health treatment and assistance for the aged, people with disabilities, and families with children. Most state human service agencies also provide phone numbers for families to seek additional information. Individuals seeking information about eligibility and benefits in a particular state will find these links a useful place to start. This paper provides links to state information available online for these benefit programs. In addition to information provided for the five main state-administered low-income benefit programs, 30 states have General Assistance (GA) programs for individuals not qualifying for any other public assistance, and provide basic program information for GA online as well. A number of states allow individuals to apply for benefits and transact certain related business online. Many states, however, go much further, providing information such as application forms and data on the number of participants. Virtually all states have made basic program information on the five main state-administered low-income benefit programs - SNAP (Supplemental Nutrition Assistance Program, formerly known as Food Stamps), Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families), and child care assistance - available to the public via the Internet.
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